What does “social” mean in business terms? Does it mean more Twitter engagement, more blog posts, more customer self-service portals… live chat? Well, for one thing, a “social business” is not the same thing as “being social” (e.g., talking to someone on the phone, or friends sending articles back and forth via Gmail). It takes… Read More
What does “social” mean in business terms? Does it mean more Twitter engagement, more blog posts, more customer self-service portals… live chat? Well, for one thing, a “social business” is not the same thing as “being social” (e.g., talking to someone on the phone, or friends sending articles back and forth via Gmail). It takes… Read More